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Calling the IRS

  • Call 1-800-829-1040 for personal tax questions.
  • Hours: 7 a.m. to 7 p.m. local time.
  • Average wait time: 4 minutes, but can be longer on Mondays, Tuesdays, and near the tax deadline.
  • Listen carefully to the prompts and select the one that matches your question.
  • Set aside enough time for waiting and avoid multitasking to avoid missing your prompt.

Visiting a Local IRS Office

  • Find the nearest office using the Taxpayer Assistance Center Office Locator tool.
  • Call the office to schedule an appointment.
  • Bring necessary documents, including a photo ID, taxpayer identification number, and tax documents.
  • Services include account inquiries, basic tax assistance, and payment arrangements.

Tips for Reaching a Human

  • Use the IRS website or app for general information and anonymous questions.
  • The IRS refund tracker provides updates on your refund status.
  • If you can’t find the answer online, call or visit an office.
  • Be prepared for wait times and listen carefully to the prompts.